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Contact US for our Technical
Services
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Extensive Experience
in Remedy – OOB, Custom Apps, Integration, Upgrade
Onsite, Pure Offshore, Onsite + Offshore models
Flexible Engagement
: Fixed Time, Fixed Price, Time & Material (T&M)
Large pool of Remedy Technical Consultants
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Mark InfoTech provides expert services
in implementing the BMC Remedy Suite. BMC Remedy IT Service Management suite is
a rapid application development suite by reducing complexity in the development
process and makes customer support, change management and asset management integrated
and efficient to manage the organization resources. With BMC, you gain business
transparency, visibility and control across all of the service support in a centralized
location.
- Single suite of products supports
all your ITIL service support needs — from architecture to integration, implementation
to support
- One architecture that includes
both the leading CMDB and the leading service desk
- One suite of integrated applications
with rapid implementation accelerated learning curve.
Mark InfoTech provides our customers
effective solutions and services in deploying business service management solutions
through the extensive suite of products from BMC. Mark InfoTech approaches each
project with the highest level of domain, product and technical expertise as well
as industry best practice compliance. Our technical consultants facilitate the alignment
of our customer’s goals, industry compliance standards and the automating technology
that needed to execute on one cohesive roadmap.
Mark InfoTech Level of expertise is
in many areas of implementing the BMC ITSM Suite.
- Implementation, Development and
Customization of Remedy AR System and Out of the Box Applications
- ITSM 7.x , ITSM 6.3
(Service Desk / Help Desk, Change Management, Service Level Management)
- Configuration Management
- BMC CMDB 2.0
- Service Desk Express (Magic) Implementations
(BMC Service Desk Suite, Desktop Automation Suite, Change Management for the SMB)
- Custom built applications using
the AR System
- Upgrades & Migrations
- ITIL Process Consulting and Gap
Analysis based ITIL and ITSM 7.x
- Performance Diagnostics - load
testing, speed diagnostics
- Troubleshooting & enhancements
to existing Remedy systems
- Integrations to 3rd party applications
Project Methodology
Our consultant’s help companies implement BMC / Remedy services that will align
their IT services to the requirements of client's business. We divide each project
into modules, and adhere to a disciplined project methodology that ensures error
free success.
Phase 1 Project Definition & Scope
Phase 2 Assessment and Recommendation
Phase 3 Implementation - Development, Deployment & Configuration
Phase 4 Training & hand over
Phase 5 Ongoing Support
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Mark InfoTech
provides our customers effective solutions and services in deploying business service
management solutions through the extensive suite of products from BMC remedy IT
Service Management suite with a single configuration management database, workflow
platform and user interface.
BMC Incident Management
Respond
quickly and efficiently to conditions that disrupt critical services by automating
incident and problem management processes.
BMC Change Process Management
Increase the speed and consistency with which you implement changes and minimize
risk and disruption with comprehensive planning capabilities.
BMC Service Level Management
Proactively support business priorities with a comprehensive solution that encompasses
IT operations, support services, technical metrics, and service desk processes.
BMC Service Impact Management
Prioritize service requests, incidents, problems, and change requests using root-cause
analysis and impact analysis capabilities.
BMC Capacity Management
Optimize performance and availability of applications and services by dynamically
allocating network resources based on predicted and current needs.
BMC Identity Management
Align identities and access requirements for guidance and automation of best practices
in security management, including Confidentiality, Integrity, and Availability (C.I.A).
BMC Asset Management
Identify IT assets and automate the life cycle cost and contractual controls to
align IT with your business needs.
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