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Database
Service Portfolio
Database Installation
and Refreshes
Oracle Apps Patchs, Upgrades, Cloningg
End-to-End Database Administration
Proactive Monitoring & Trouble-shooting
Performance Tuning
Backup and Recovery Solutions including RMAN
Database Specialized Services
VLDB
Planning and Implementation
HA/DR
Site Planning and Implementation
HA Solutions including RAC & Data Guard
Database
Migration
Strategy for Lower cost of ownership using Vmware/Linux Solutions
Emerging Database Technologies
– 11g
Advanced Performance Tuning
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DATABASE ADMIN
Mark Infotech Services for Oracle provide
full range of DBA tasks that are performed for low cost with highly effective and
efficient and solutions. Many companies are abandoning full-time employee DBAs in
favor of remote Oracle support. Mark InfoTech leverage a shared skill pool and can
offer remote DBA support cheaper than having one or few expensive full-time DBA.
Companies are saving tens of thousands of dollars yearly by replacing expensive
full-time DBAs with remote DBA services. Our Remote services hire a pool of highly
trained DBAs and place them in response centers where they can constantly monitor
client databases.
we watch your systems....
you watch your business.....
Mark InfoTech provides wide range of technical services in the
database administration. With services such as Oracle remote DBA Services, part-time
DBA support and onsite database support for your mission-critical oracle systems,
Mark InfoTech tailors strategies for the unique situations that were encountered
in the enterprise data centers. Mark InfoTech services will compliment your in-house
DBA resources and provide seamless extension of technical caliber and provide superior
remote database administration, management and optimization services and access
to Oracle expertise when you need it. Currently we are providing oracle databases
on SOLARIS, HP-UX, LINUX, AIX and Windows environments.
Mark InfoTech goal is to provide best-of-breed 24x7 remote database administration
services. Our focus is on continuous innovation coupled with high quality services
delivered by highly trained people. Mark InfoTech offers true 24x7 remote database
administration services that are implemented quickly and at an attractive cost due
- We are Oracle certified professionals with an average of 10
years of DBA experience
- Surveillance of senior, experienced, proven DBAs
- DBAs who are Mark InfoTech employees not contractors
- Onshore Resources giving true 24x7 coverage
- Proactive approach with great insight of capacity planning
- Implementation & Support for Real Application Clusters (RAC)
- Crisis Management for critical issues and immediate resolutions.
Working Model
Custom Model
Implementation methodology will be designed according
the needs of our clients and the number of databases that need to be managed. Mark
InfoTech provides services of highly trained professionals. The Onshore Lead Account
Manager is equipped with an average of 15+ years of experience, while the support
administrators are equipped with an average of 5+ years of experience
Primary Model
Each customer is designated with a lead account manager
and a support administrator so that access to system support is 24 hours a day.
Lead Account Manager DBAs provide expert level assistance to the clients. Typically
our Lead Account Manager will have the following profile. ¨
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Oracle Certified Master and Oracle Certified Professional
level DBA leadership
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DBAs with over 15 years average experience in
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Oracle Advanced
Database and System Administration
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High availability technologies with
RAC and Data Guard
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Advanced backup and recovery with RMAN
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Database and application tuning
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Oracle Applications implementations
Real-world consulting combined with Oracle University
instructing experience
Offshore Model
Each customer is designated with a lead account manager
with a technical lead and support administrator. Most of the technical services
will be handled by out in-house experts in that specialty. Lead account manager
will handle your weekly, monthly meetings to follow-up on database changes, capacity
planning, performance tuning etc.
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A dedicated primary and secondary DBA assigned to work
with you on an ongoing basis
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Daily check-in by an experienced DBA and recommendations
for database care
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Proactive database maintenance with constant database
monitoring and alert notification with Database Rx®
- Comprehensive monthly reviews and reports
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24/7 availability with guaranteed response time
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Onsite and offsite flexibility
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Included consulting hours each month to be used for
proactive maintenance, special projects, or any Oracle database related work
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Customized services for your special projects
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Backup and overflow support for your DBA team
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Full database administration and Oracle outsourcing
from part-time DBA support to full-time support for special projects as they arise
Value Proposition
Low cost and High Quality Solutions
Our time-tested methodology enables us to deliver rapid solutions
in a cost-effective way. One way we achieve significant cost efficiencies is from
our ability to bring you the right solutions well ahead of your schedule. Our flexibility
in meeting your add-on business needs translates into a low total cost of ownership
for you. And by choosing a consulting partner that has had consistent success in
delivering projects, you minimize the risk as well.
Un-Paralleled
Industry Experience
Our
Management Team has both Vendor Certified Professionals with around 15 years of
industry experience in handling mission critical databases to ensure that your databases
are in safe hands.
24/7 Expert Availability
DBA experts are available 24/7 even on US holidays, week nights & weekends to
take care of your databases. This ensures that your critical applications are taken
care round the clock.
Staff Augmentation
In case you already have support
team, then we can augment your team and take care of mundane database tasks so that
your resources can focus on strategic initiatives. Our experts utilize proven methodology
to provide you with cost effective solutions in database management
Client Centric
Methodology
Our DBA team implements best
practices to provide lower total cost of ownership by using our unique Solution
Delivery Methodology, which enables us to capture and focus on your needs, and then
deliver on them in the most efficient way
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TECHNICAL SERVICES
We at Mark Infotech have great level
of expertise at the Oracle application, Database and Java layers.
Our technical services in the Database Management
including Modeling, Security , Administration etc with the following profiles
Oracle
Database Architect
Oracle DBA
Oracle DBA-RAC specialist
Oracle DBA-Applications
Oracle DBA-People Soft
Oracle DBA-RMAN & Backup Support
Oracle DBA-Production Support
Oracle PL/SQL Developer
Coverage Plan
Service plan offered
at different coverage levels in accordance with the client's requirements.
Comprehensive
: 24 Hrs/Day, 365 Days/Year
Standard : 7am-7pm, 7 days/week except US holidays
Basic : 8am-5pm, Monday-Friday except US holidays
- Coverage times are local to customer's time zone
- Some database services subject to Oracle version being supported
- Any database service not mentioned is subject to an hourly rate,
unless negotiated as part of the contract
Specific Engagements
1. RAC maintenance
& DBA 24x7 support services for a leading online applications.
2. RAC 10g Implementation, Database migration and DBA24x7 support services
3. On-Demand Database Migration services .
4. Overall Database performance tuning services .
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